❗ FAQs & Troubleshooting

Ensure Location Services are enabled and the app is updated.
Make sure your app is updated to the most recent version.
If the problem continues, message your shift manager or contact Victory Support by emailing support@victory-agency.com.

There are a few common reasons:

We sometimes receive a very high volume of applicants for certain gigs — not everyone will be selected.
Your profile may not be as strong or complete as others applying.

👉 Tips to boost your profile and improve your chances of getting booked:

✅ Complete your profile fully — all sections filled out

✅ Upload professional, clear photos — the better your photos, the more likely you are to be booked

✅ Apply to gigs early

✅ Keep your app notifications enabled

✅ Add more cities you are willing to work in (up to 5)

✅ Add more photos of yourself working at different events

✅ Add past events you’ve worked to your bio

✅ Select all the roles you are qualified for in your profile

✅ Be sure you have Brand Ambassador selected — this is the most common role

You must log in through a computer browser or the Paylocity App — not a mobile browser.
Ensure your personal info exactly matches what Victory has on file.
If you need help, email: accounting@victory-agency.com

See the next section Need Help!