Customer Feedback & Reports

Collecting feedback from your customers helps you track performance and improve future shifts. Armada makes it easy to automate this process and view the results.

How to Enable Customer Feedback

  1. Click your name in the top right corner and select your Organization
  2. Under General Info, scroll down to the Configuration section
  3. Toggle ON “Should send over feedback link to customers”
  4. Click Save

Once enabled, a feedback link will be automatically emailed to the customer after each event ends.

How to View Customer Feedback

  1. Go to the Reports tab in the navigation menu
  2. Under Customer Feedback, click Generate

You’ll see feedback results tied to each event, giving you insight into performance, worker quality, and overall customer satisfaction.

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